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Terms & Conditions

Terms of Service

Alpine Computer Repair Terms and Conditions Agreement

By agreeing to have us work on your computer(s), you are acknowledging that you have read and understand, and agree to the computer repair terms and conditions agreement below. BY SIGNING THE WORK ORDER YOU AGREE TO THESE REPAIR TERMS AND CONDITIONS.

You have requested service from Alpine Computers, hereafter referred to as “AC”. AC will diagnose and service your computer for a fee as set forth in the estimate/work order provided. A “computer” can mean Laptop, Smartphone, Tablet, Server, PC, Xbox, PlayStation, camera, printer, fax machine, stereo, tv, monitor or any electronic device or system we check in and agree to work on, all of which referred to as “computer” for the purpose of this contract.

Payment. You are responsible for the diagnostics fee whether or not you choose to have us repair your computer.  You are also responsible for diagnostics fee even if the computer is not repairable or can not be replaced in house.  In order to begin repairs, the approximate cost for parts may be due upfront before we begin said repair work. Your complete payment for the cost of the parts plus the final sum owed for labor, are due upon completion.  Should it be determined in the course of the performance of diagnostics that additional problems are on your computer, AC will notify you of the estimated cost to repair your computer.  Already purchased parts are still applicable even if you choose not to purchase the additional repairs.  No adequate estimate of that expense can be determined without actually testing the hardware and that takes time and sometimes parts.  We require payment for that time and parts.  You must pick up and make your final payment before we release your computer unless prior arrangements are made.  We are not responsible for items or computers left over 30 days.  You forfeit all claim to such items and they may be recycled or sold.  Bounced or returned checks will incur a $25 fee.

Return Policy. We do not accept returns on custom orders except for servers and networking/camera equipment. In that case, there is a $90 processing fee plus 20% restocking fee (or whatever additional fees are charged by our wholesaler/manufacture) and shipping/handling fees. In store parts can be returned same day, unopened, at no charge and up to a week (opened or unopened) for a 20% restocking fee. Used Laptops can be returned for any reason within 7 days with 100% refund as long as it is in the same condition in which it left our store.

Loss and Damages. You agree and understand that it is your (the customer’s) responsibility to maintain copies of all important data from your computer, and to save such copies, aka backups, prior to authorizing AC to commence its services for you. You are responsible for backing up your data before calling us and it is common policy for must users to backup data daily, weekly or monthly. AC takes every precaution possible to protect your computer, its parts and the data/software inside of it. However, we cannot be held responsible for any damage that occurs to either the hardware, software or data on your computer or for any losses or expenses associated with any such loss. In any case that your computer and/or network should be damaged while on our premises, AC and our insurance company can only be held responsible for the cost of replacing with similar hardware, not for any loss of data stored on your computer and/or network. NO MATTER WHAT, YOUR ONLY REMEDY IS TO SEEK RECOVERY OF DAMAGES AGAINST AC IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID AC FOR THE SERVICE.

Advertising. We reserve the right to use, online and in print, before and after pictures of your computer as examples of work performed in our shop. We also reserve the right to add a sticker with our company information on your computer for tracking and advertising purposes.

Data Ownership. When service involves transferring information or installing software, you represent that you have the legal right to copy the information and/or to use/install software. You agree to the terms of the software license, and you authorize AC to accept such terms on your behalf in performing the service. AC can not be held responsible for accidentally reporting hacked or illegal software or content.

Warranty. We make no warranties as relating to fitness for a particular purpose, IE an item may not work as you thought it would or serve a certain purpose and we do not warranty against you ordering the wrong part or service. In servicing your computer, AC warrants that service will be performed in a professional and timely manner. All services and used parts are warranted for a period of 30 days at the discretion of AC. There is NO warranty for removal of viruses, spyware, adware or malware; if they are the cause of a repeat infection, you will be charged again for that service. New parts and Custom PCs automatically come with a one year warranty and you will only pay a $49 service fee for the time to return, exchange and reinstall a replacement part. Used laptops come with a 90 day warranty unless otherwise noted in your receipt. If something should fail on your laptop that is not due to accident, damages or negligence, we will repair it at no charge to you during the 90 day period. If it cannot or does not make sense to repair it, we will issue either a comparable system or a refund.

Partial Invalidity. If any portions of this contract are found to be invalid, only such sections shall be void and the rest of the contract will remain active and in full force.

Legal/Arbitration. This agreement shall be construed under the laws of the State of California. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the customer expressly waives any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Any and all binding arbitration proceedings shall be undertaken as “fast track” proceedings and shall only be commenced in El Dorado County, California. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of California. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.